TVZZ.netReseller sign in

Reseller help

Getting started

  1. Sign in with your reseller account and complete the human-verification check.
  2. Open Customer records. Only accounts assigned to your reseller by the owner appear.
  3. After an assignment changes in CRM, choose Refresh from CRM.
  4. Check Pricing and Rewards & benefits for your agreement.

Request a new TV or VPN service

  1. Choose Request new service and select TVZZ TV or TVZZ VPN.
  2. Enter the customer name, contact details and any setup requirements. Submit one request per service.
  3. Staff review the request, provision the account and return its username and password securely. They must assign the account to your reseller in CRM.
  4. Track progress in Service requests. After staff confirm setup, refresh Customer records and open Manage customer to generate the appropriate Supercode.

A request does not activate a service or take payment. Never put passwords or activation codes in setup notes. Credentials are returned by staff, not automatically emailed by this form.

TV and VPN Supercodes

  1. Find the customer in Records and open Manage customer.
  2. Select TVZZ or TVZZ VPN. Generate a code only when that service is enabled for your account.
  3. Give the code privately to the intended customer. Never post codes or passwords publicly.
  4. For TVZZ, enter the TV code in the TVZZ app's Supercode sign-in. A TV code signs in an existing subscription; it does not renew it.
  5. For VPN, enter the 10-digit VPN code in the app's VPN activation screen. A TV sign-in code is not a VPN code.

If generation is unavailable, send a service request. Do not repeatedly submit after an uncertain result: check generation history and contact support first.

Customer BI and passwords

Use User BI beside a customer to inspect source activity, subscription expiry and observed IP history. An IP address is a recorded observation, not proof of a customer's identity or current location. Missing evidence is shown as not recorded.

Reveal displays the selected customer's TV credentials temporarily. Closing the dialog, changing tabs or leaving the browser tab hides them.

Frequently asked questions

Why is a customer missing?

The owner must assign the source account to your reseller in CRM. Refresh the records after the change. Accounts assigned to another reseller or Owner remain private.

Does generating a TV code renew a subscription?

No. A TV code provides sign-in to an existing active subscription. Renewals and new services require the applicable service and payment process.

What are the annual THB prices?

TVZZ: retail THB 3,000, reseller cost THB 2,000. VPN: retail THB 1,000, reseller cost THB 800. Other currencies must follow the owner's configured agreement; do not estimate exchange rates.

How does sell 10, get 1 work?

Ten qualifying TV sales earn one additional annual TV line. Ten qualifying VPN sales earn one additional annual VPN line. The services are counted separately. Generating a sign-in code is not itself a qualifying sale.

Which promotional extras are included?

Additional servers, remote access and support are free in year one under the offer. The owner may withdraw these extras for new customers. The first-month promotion may be withdrawn if abused. There is no free VPN trial.

Where can I check payments?

Open Payments for account status. Where the ledger says Not connected, request confirmation from the owner; it does not mean your balance is zero. A service request does not take payment or activate a service.

How do I get help?

Send a service request for the selected customer, or contact TVZZ support. Include the username and request reference, but never include passwords or live codes in general messages.